At C&C Cell Phone & Computer Repair, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services at our Ballwin or Florissant locations, or interact with us in any way.

We understand the importance of your privacy, especially when you trust us with your valuable devices and personal data for repairs or purchases. We strive to be transparent in our practices and provide you with control over your information.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

a. Personal Information You Provide Directly:

When you engage with us, you may provide us with personal information, including but not limited to:

• Contact Information: Name, address, email address, phone number (e.g., when you book a repair, make a purchase, or sign up for a newsletter).
• Device Information: Make, model, and serial number of your device when you bring it in for repair.
• Payment Information: Billing address and payment details (processed securely via third-party payment processors – we do not store full credit card numbers on our servers).
• Account Information: If you create an account with us, your username and password.
• Communication Content: Information you provide when you communicate with us via phone, email, or in-person.

b. Information We Collect Automatically:

When you visit our website, we may automatically collect certain information through cookies and similar technologies:

• Usage Data: Information about how you interact with our website, such as pages viewed, links clicked, and the duration of your visit.
• Technical Data: IP address, browser type and version, operating system, device type, and referring website addresses.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Managing Services: To process your repair requests, complete transactions, fulfill orders for devices and accessories, and provide you with updates on your service.
• Communication: To respond to your inquiries, send service notifications, promotional offers (with your consent), and important updates.
• Improving Our Services: To understand how our services are used, diagnose technical problems, and enhance your customer experience. This includes analyzing website traffic and user behavior.
• Security and Fraud Prevention: To protect our website, services, and customers from fraudulent activities and unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We respect your privacy and do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their marketing purposes without your explicit consent. We may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., payment processors, shipping companies, IT support, analytics providers). These partners are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use industry-standard practices and technologies to protect against unauthorized access, alteration, disclosure, or destruction of your data. This includes secure servers, encrypted data transmission, and restricted access to personal information.

While we strive to use commercially acceptable means to protect your personal information, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections of any inaccuracies.
• Opt-Out of Marketing: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions included in those emails or by contacting us directly.
• Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or the content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

C&C Cell Phone & Computer Repair

Ballwin Store: 14628 Manchester Rd, Ballwin, MO 63011 Phone: (314) 475-3008

Florissant Store: 1149 N Hwy 67, Florissant, MO 63031 Phone: (314) 307-5373